Create a new on-demand workforce with our SmartCrowd platform
With the Limitless SmartCrowd platform, we empower you to deliver extraordinary CX at every customer interaction, building your brand and lifetime value of every customer.
Purpose built for Crowdsourcing
The Limitless SmartCrowd platform provides everything you need to address customer inquires, improve performance, and reduce support costs.
Human experiences, augmented by AI
The Limitless SmartCrowd platform uses advanced AI and customer intent to direct queries to the best possible resources who have the perfect skills to help, whether that be a CX Expert or traditional contact center agent.
Automation answers straightforward inquiries and provides suggested answers to an Expert to assist them when responding to a query.
Secure, scalable and reliable
Data protection
Limitless SmartCrowd is designed with your customers’ Personally Identifiable Information in mind so that your organization’s most valuable asset is secure.
Compliant with industry standards
Enterprise standard controls and processes ensure data is protected at all times. Limitless solutions are GDPR, CCPA and ISO27001 compliant.
Scalable on-demand
Relax knowing that we have a secure, reliable platform and processes to deliver the best CX results for you and your customers, while being able to scale rapidly at a moment’s notice – even when you least expect a surge in demand.
Seamless integrations
The Limitless SmartCrowd platform integrates natively with applications you already use for sales and customer service.
Automatically route customer queries to Experts through our pre-built integrations with the most popular CRMs — Salesforce, Zendesk, Oracle, Genesys and others — and easily keep your customer systems in sync with Expert activity.
Quality ratings
Our Quality rating system ensures 100% of responses are either rated by customers, other qualified peers or through our SmartReview AI QA feature. Customer inquiries are directed to the highest-rated Experts.
Our AI-powered knowledge base ensures consistent, high-quality responses from Experts.
Rewards that scale
Reward Experts instantly for each successful outcome in local currencies.
Dynamic rewards make it easy to motivate Experts based upon task complexity or peak periods, or to reward consistently high performance.
Deploy quickly in multiple languages
You can be up and running with the Limitless SmartCrowd platform in less than 5 weeks.
Easily connect to your existing applications using our pre-built integrations, or simply add the Limitless Messenger to your website or application.
The platform is available to Experts in any location and in any language.
What is Limitless Crowdsourcing?
A powerful solution to help you acquire more customers, support more customers, and create better experiences.
Platform
The Limitless Smartcrowd platform provides everything needed to manage and optimize your crowd of Experts.
Experts
Whether it’s solving an issue with a subscription or teaching customers how to use your products, there’s nothing quite like working with someone who has hands-on experience and a passion for your brand.
Managed Solution
The Limitless Smartcrowd platform and the crowd are both managed by the team at Limitless so you can focus on your business while we focus on delivering amazing customer experiences.
Ready to go Limitless?
Book a demo or get in touch to discover what we can do for your customers.